Client IT Engineer

• Support clients across Microsoft 365, identity (Entra ID), endpoints, networks, and servers
• Own client relationships and manage small projects end to end
• Troubleshoot infrastructure issues including Microsoft 365 tenant configuration, networking, and endpoint management
• Communicate technical issues clearly to non-technical staff and executives
• Travel to client sites across NYC metro area for onsite support

About Us A Treeline business unit specializing in managed IT services for nonprofits, schools, and healthcare organizations is looking for a Client Engineer to work across the New York City metro. Our work is hands-on, client-facing, and mission-driven.

The Role

We are looking for a Client Engineer to be the technical partner our NYC clients rely on. This is a field-based, hybrid role. You will manage your own schedule, travel to client sites across the NYC metro, and own client relationships, not just a ticket queue. Travel is reimbursed.

This is hands-on client IT engineering, not a remote-only help desk.

Candidates must be based in the New York City metro area at the time of hire. Relocation is not supported for this role.

What You Will Do

• Support clients across Microsoft 365, identity (Entra ID), endpoints, networks, and servers, both onsite and remotely

• Own client relationships and small projects end to end

• Troubleshoot at the infrastructure layer: Microsoft 365 tenant configuration, networking, and endpoint management across multiple client environments

• Explain technical issues clearly to non-technical staff and executives, and document as you go

What We Are Looking For

• Hands-on experience administering and troubleshooting networks, servers, endpoints, and identity, whether onsite or remote

• Three or more years in IT support; multi-client or MSP experience strongly preferred

• Solid Microsoft 365 administration, Entra ID, and networking fundamentals (DNS, DHCP, VPN, firewalls)

• A strong communicator who builds trust with clients and can adapt to any audience

• Certifications such as CompTIA Network+, Security+, or Microsoft 365 Administrator (MS-102) preferred

• Comfortable traveling to client sites across the NYC metro

Compensation

$70,000 to $85,000 per year, based on experience.

We are an equal opportunity employer and welcome candidates from all backgrounds.

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