Legal Engineer Manager, Product Specialist, EMEA

• Lead and develop a team of Legal Engineers - Product Specialists with coaching and performance management
• Own post-implementation customer relationships ensuring effective onboarding, training, and ongoing support
• Serve as senior escalation point for complex or strategic customer engagements
• Partner with Account Management and Sales to identify expansion opportunities and support renewals
• Collaborate with Product team to surface customer feedback and advocate for platform improvements
• Define and iterate on team processes, playbooks, and frameworks for scalability

WHY HARVEY

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

ROLE OVERVIEW

As Harvey scales its post-sales function across EMEA, we are hiring a Legal Engineer Manager - Product Specialist to lead and grow the Product Specialist team in London. This role was created to provide senior leadership and strategic direction to a team of Product Specialists who support existing customers in maximising their use of the Harvey platform.

Harvey’s Legal Engineer - Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows - driving adoption, increasing utilisation, and supporting long-term expansion and renewal. Legal Engineer - Product Specialists collaborate closely with Harvey’s Customer Success Managers to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel, serving as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency.

Legal Engineer - Product Specialists draw on their legal training and practice experience to ask thoughtful questions, uncover adoption barriers, and develop tailored strategies that build credibility with customers. They partner with Customer Success Managers to communicate Harvey’s value through a mix of large group sessions, small workshops, and one-on-one conversations.

WHAT YOU'LL DO

• Lead and develop a team of Legal Engineers - Product Specialists, providing coaching, performance management, and career development support.

• Own the post-implementation customer relationship from a legal engineering perspective, ensuring law firm and in-house clients are effectively onboarded, trained, and supported on an ongoing basis

• Act as the senior escalation point for complex or strategic customer engagements, bringing deep product and legal expertise

• Partner with Account Management and Sales to identify expansion opportunities, support renewals, and contribute to retention strategy

• Collaborate with the Product team to surface customer feedback, advocate for platform improvements, and keep the team informed of new features and roadmap developments

• Define and iterate on team processes, playbooks, and frameworks to build a scalable and high-performing function

WHAT YOU HAVE

• Qualified lawyer with 7+ PQE, with experience in a law firm or in-house legal environment

• Prior experience managing or mentoring a team, with a track record of developing talent and driving performance

• Deep familiarity with legal technology and AI tools, with an ability to quickly develop and demonstrate platform expertise

• Strong commercial instincts and the ability to engage credibly with senior stakeholders at law firms and in-house legal teams

• Excellent communication and presentation skills, with experience running training, workshops, or client-facing product sessions

• Comfort operating in a fast-paced, high-growth environment with a pragmatic, solutions-oriented approach

DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].

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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Sourced directly from the company's job board — apply on their site.