Named Technical Support Engineer providing deep technical support and enablement to a single strategic enterprise customer's computer vision deployments.
WHO WE ARE
Our mission is to make the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too.
We’re building the tools, community, and resources needed to make the world programmable with artificial intelligence. Roboflow simplifies building and using computer vision models. Today, over 1M+ developers, including those from half the Fortune 100, use Roboflow’s machine learning open source and hosted tools. That includes counting cells to accelerate cancer research, improving construction site safety, digitizing floor plans, preserving coral reef populations, guiding drone flight, and much more.
Roboflow is supported by great customers and investors, having raised over 63 million from Y Combinator, Google Ventures, Craft Ventures, Sam Altman, Lachy Groom, amongst other leading software investors.
Roboflowers are passionate builders who value ownership, accountability, and a bias toward action. We're curious, hands-on with new tech, and prefer showing our work over talking about it. Many of us have a founder mindset and thrive in our high-autonomy environment.
WHO YOU ARE
You are a technically strong Support Engineer who thrives on becoming deeply embedded in a single strategic enterprise customer account. Rather than servicing a broad queue, you prefer owning intimate context: their workflows, edge infrastructure, data pipelines, and operational rhythms. You naturally build long-term trusted relationships, understand customer environments at a granular level, and act as the local regional representative of Roboflow’s platform.
You enjoy teaching just as much as troubleshooting. You run bitesize enablement sessions, create tailored guides and internal customer knowledge bases, and help your customer mature their computer vision operations.
When issues arise, you are calm, structured, and communicative. When things are quiet, you’re proactively improving processes, surfacing insights, and strengthening the operational fabric between Roboflow and the customer.
WHAT YOU’LL DO
As the Named Support Engineer dedicated to a single enterprise customer, you will:
TECHNICAL PROFICIENCY
INDIVIDUAL ORIENTED SKILLS
TEAM ORIENTED SKILLS
BONUS SKILLS
WHO YOU'LL BE WORKING WITH
You will work closely with our Field Engineering, Product and Account Executives. Within the customer, you’ll collaborate with engineering, ML practitioners, operators, and program leads—acting as the connective tissue that ensures clarity, continuity, and forward progress.
WHERE YOU'LL WORK
Roboflow is a distributed team across the US, with hubs in New York City and San Francisco. You are free to work from a hub, your home office, or anywhere you work best, however the role requires being based in the US. As a regional representative, occasional customer onsite visits may occur depending on need and location.
WHEN YOU'LL WORK
You will generally align with the customer's regional operating hours.
💰 The target compensation for this role is $150K - $200k OTE- this uncapped.
📈 In addition to our cash compensation, we offer generous perks and benefits. Below are some of the highlights:
Sourced directly from the company's job board — apply on their site.