Senior Production Support Engineer responsible for resolving complex production issues, leading incident response, and ensuring platform reliability for a voice-based identity verification and deepfake detection platform.
Who We Are
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:
Is this identity synthetic? Detect AI-generated and manipulated voice and video. Is this identity risky? Identify fraud, suspicious behavior, and other risk signals. Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.
Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions.
Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.
Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
About the Role
We’re hiring for a Senior Production Support Engineer to work on a 3 PM–12 AM Eastern European Time shift, ensuring the reliability, stability, and performance of Pindrop’s platform. In this role, you’ll own the resolution of complex production issues, act as a technical leader during high-severity incidents, and partner closely with Engineering, Product, and Customer Success teams to continuously improve systems, tooling, and support processes. This role is ideal for a hands-on technologist who thrives in fast-paced, customer-facing environments, enjoys deep technical problem-solving, and takes pride in ownership, mentorship, and operational excellence.
Responsibilities
Qualifications
Required Skills
What’s in It for You
As a Pindropper, you’ll join a rapidly growing company using voice technology to make security more human. You’ll work alongside talented, passionate teammates in a supportive, remote-first environment.
What We Offer
As part of Pindrop, you’ll directly influence our products and contribute to shaping the future of voice security. We invest in great people and support them with great benefits:
- Competitive compensation, including equity for all employees
- Unlimited Paid Time Off (PTO)
- Remote-first culture
This position is contracted through Alcor BPO.
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